Frequently Asked Questions
Jump Zone Party FAQ
   
    
 

Jump!Zone Florence

Northern Kentucky | 5765 Constitution Drive | Florence KY 41042
(859) 283-5867

What are Jump!Zone's Safety Rules?

 

One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
HAVE FUN AND BE SAFE!
What are the Jump Zone party costs and options?

 

Please refer to our Party Planning section and familiarize yourself with our party options. If you do not find an option to suit your needs please call us so we can try to accommodate you. Do not forget we offer non-party Open Play Sessions for a great inexpensive activity.
How do I book a party and how far in advance should I book?

 

You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 deposit at the time of booking(NON-REFUNDABLE) unless cancelled 30 days prior to the party. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover, American Express or cash.(NO CHECKS)

Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
What is your cancellation policy?

 

When booking a party, a $100 dollar deposit is charged at the time of reservation. If you cancel 14 DAYS prior to your party date, you can reuse your deposit for another date in the next 6 months. If you cancel with less than 30 DAYS before your scheduled party your deposit WILL NOT BE REFUNDED. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump Zone?

 

NO OUTSIDE FOOD OR DRINKS can be brought in other than birthday cake and only if you have a birthday party scheduled, unless you have prior permission from the manager or owner of Jump!Zone. Alcoholic beverages are never allowed. You can order pizza and drinks for your entire party the day of the party. The party areas are already decorated. Please do not tape or tack up any decorations and DO NOT BRING SILLY STRING, PINATAS OR CONFETTI(there is a $25.00 clean up fee if any of these items are brought in and used.)
Will there be a staff member to help supervise the kids in the play area and party room?

 

Yes, we will help supervise the safe play of the kids in the play zone. The Safe Play Coordinators are there to make sure children are playing safely and following the rules. They are not there to "watch" your children, so please keep an eye on your child at all times. We will also help you get settled in the party area. If you need assistance during your party, we are here to help you serve your guests. Please let the manager know if you will need assistance in the party room. When the party is over, we clean up the room for you.
What should the kids wear?

 

Socks are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some. Long sleeves are recommended. Clothes with zippers or hooks (other then at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?

 

Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more than 10 minutes early because other parties will be in session.
Can Adults play on the inflatables?

 

Parents are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way and they don't go over the 175 pound weight limit. Our number one safety rule is "ONE AT A TIME" and this means that Adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including Adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?

 

NO. Babies under the age of 12 months should not be on the inflatables because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. However, we do have a toddler area with toys and activities for the little ones to play and explore!
Who is allowed to enter Jump Zone?

 

Jump Zone is designed for children ages 1 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children. No Re-entry.

 

 
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.