Frequently Asked Questions
Jump Zone Party FAQ

Jump!Zone Oklahoma City

SW 104th & Western | 10400 S. Western at Palagio Shops | Oklahoma City OK 73139
(405) 200-1691

What are Jump!Zone's Safety Rules?


One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
What are the Jump!Zone party costs and options?


Please refer to our Party Planning section and familiarize yourself with our party options. If you do not find an option to suit your needs please call us so we can try to accommodate you. Do not forget we offer non-party Open!Play Sessions for a great inexpensive activity.

Please note that some 15 Kids Small!Party are in a smaller room. If you think you will have more than 15 adults and free babies combined you might be cramped and may need to SWITCH to a LARGER PARTY SIZE so you can get a LARGER PARTY ROOM. Please call a Party Planning Coordinator to see if you are in a small room or if you have any other questions 405-200-1691 press option 1.

Children able to walk who are under the age of 2 to 17 count as party guest.

Any extras ordered are time sensitive to when you order them. Goodie bags/cups need to have a 48 hour advanced notice. Drinks and Pizza can be ordered the day of the party.
How far in advance should I book my party and how do I book a party?


Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 deposit at the time of booking which goes toward the price of your party, this deposit is non-refundable but is transferable. The balance and any extras you purchase such as pizza or goodie bags can be paid on the day of the party. We accept Visa, Mastercard, Discover, cash, and checks for parties only.
What is your cancellation policy?


When booking a party, a $100 dollar non-refundable deposit is charged at the time of reservation. If you cancel 14 DAYS prior to your party date, you have 14 DAYS after party date to reuse your deposit for another date in the next 12 months. If you cancel with less than 14 DAYS before your scheduled party, you will lose the deposit plus be charged the 100% of the balance. No Show parties are charged 100% of the balance. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump!Zone?


No outside food or drinks can be brought in other than birthday cake & individual ice cream cups (cookies, cupcakes, etc) and ONLY if you have a scheduled party. Alcoholic beverages are never allowed. You can order pizza and drinks for your entire party the day of the party. Please order ice cream 48 hours in advance. We do not allow taping or tacking up any decorations and do not bring silly string or confetti. Balloons, table cloths, table toppers are acceptable to bring in.
Party Invitations


Please pick up invitations at Jump!Zone during Open!Play hours or for an additional fee, you can have them mailed out to you. Also Check out ez-invite online... a total party management system FREE!!! Save money and save a tree by using our exclusive EZ Invite (paper free invites) system! Not only is it better for the environment but it is easy and no stamps to buy.
What should the kids wear?


SOCKS are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some. Long sleeves are recommended. Clothes with zippers or hooks (other than at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?


Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more than 10 minutes early because other parties will be in session.

Your Party Room will be available, 30 minutes after party start time. This is to ensure your room is fully clean and ready for your party. Since we do stagger party times and there are parties one right after the other and some parties run late, we do need time to vacate those room and clean them up before your party enters.
Can Parents play on the inflatables?


Parents are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children onto the inflatables, but are not allowed to play. If you have a small child we encourage them to go through inflatables with their older playmates. Adults can assist toddlers through the inflatables but if your child meets the height requirements they should be able to go through without assistance from an adult. Our number one safety rule is "ONE AT A TIME." We encourage children to play safe. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Only equal size people should bounce at the same time. Bigger people, including Adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?


NO. Babies under 3 years old should not be on the inflatables without adult supervision because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play section for our youngest guests.
Who is allowed to enter Jump!Zone?


Jump!Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children.
Will there be a staff member to help with the kids in the play area and in the party room?


Yes, there are coordinators in the play arena to help supervise the safe play of children but please be aware that you are responsible for your child. We will also help you get settled in the party room. If you need assistance during your party, please let us know and we will be happy to help. When the party is over, we do all the cleaning up for you.
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.